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What You Agree To When You Play Here

statsalt operates where local law permits, and your access to the lobby, your account wallet, and payment rails like PayPal, Venmo, and Play+ is subject to the terms on this page.

State-by-state eligibilityPayPal, Venmo, Play+ termsAccount data rightsContact paths for disputesCookie and retention policy
statsalt What You Agree To When You Play Here
LEGAL CONTACT PATHS

How to Reach Us on Policy Questions

Policy questions, data requests, and account disputes each have a direct channel. Don't send sensitive identity documents through general chat — use the secure upload path in your account settings or the email address listed here. Our team reviews legal and account matters during standard business hours, and we aim to acknowledge data-request submissions within two business days.

Team online

Live Chat

Open the chat widget from your account dashboard to reach the support team for policy clarifications, account-status questions, or dispute escalation during business hours.

Email Support

Send data-access requests, identity correction forms, or formal complaints to the support email address listed in your account settings under the Help section.

Secure Document Upload

For identity verification documents required by state law or by PayPal and Play+ processor rules, use the secure upload tool inside your account rather than chat attachments.

DATA AND ACCOUNT SECURITY

How We Handle Your Data and Keep Your Account Secure

Your account security rests on a few concrete practices we keep consistent. Passwords are hashed and never stored in plain text. Payment details for PayPal, Venmo, and Play+ are tokenized through the payment provider — we do not store your full card or wallet credentials on our servers. Session cookies expire automatically on logout, and we flag unusual login locations for a secondary verification step before access is restored.

Cookie Policy We use session cookies to keep you logged in across your mobile browser and desktop, and analytics cookies to measure page performance. You can manage cookie preferences from your account settings.
Data Retention Account records, wager history, and payment logs are kept for the period required by state law and by PayPal and Play+ processor agreements — not indefinitely beyond that requirement.
Identity Verification State regulations require us to verify your identity before processing withdrawals. Documents you submit are stored with restricted staff access and are not shared with third parties beyond legal and processor obligations.
Data Access Requests You can request a copy of your personal data or ask us to correct an error at any time by contacting support via email. We respond to confirmed requests within the timeframe local law requires.

Common Questions About Our Terms and Your Rights

These are the questions we see most often from players navigating the policy page. If yours isn't here, the live chat and email channels in the support section above are the fastest paths to a real answer.

Yes. Availability depends on whether online gaming is permitted under your state's law. We do not offer accounts in states where we are not authorized to operate, and eligibility is checked at registration.

We collect the identity information required for verification under state law, your payment-method details as tokenized references via PayPal or Play+, and account-activity records including deposit and wager history.

Yes. Email the support address in your account settings with your request. We confirm receipt and respond within the timeframe required by the applicable law in your state.

Closure does not automatically erase your records. We keep data for as long as required by state regulations and by our payment-processor agreements with PayPal, Venmo, and Play+, then delete it.

We use session cookies for login continuity across mobile and desktop, plus performance analytics cookies. You can adjust your cookie preferences inside account settings at any time without losing your session.

Start with live chat for account-level issues. If unresolved, escalate by email with supporting details. Formal disputes follow the process outlined in the full terms accessible from your account dashboard.
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Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.